If you need an expert Medical Information team to handle your company’s medical communication services in Europe, Medfiles is here to help. Our services cover post-marketing pharmaceuticals, biologics, medical devices, natural health products, drug/device combinations and are fully compliant with national and EU legislation. We can help with your company’s process set up and maintain and develop the required functions as your product enters the market and in the entirety of its lifecycle.
medfiles’ medical information service in figures
20+
years of experience
100%
Medical and Scientific Personnel
4000+
medical queries handled
Full Service or Temporary Support
Medfiles can provide a full or temporary Medical Information service. If your organisation is in need of a full Medical Communications system set up with trained experts ready to act as your communication link with the public. Or, whether it’s just temporary need for;
- help covering absences
- supporting new product launches
- assistance for increased media attention resulting in consumer inquiries
- or, just a busy period!
Medfiles’ team provides flexible solutions for your needs. We can support you in a diverse range of therapeutic areas, working with client-approved product resources and acting out follow-up and reconciliation activities.
100% Medical and Scientific Personnel
Our Medfiles Medical Information team is built up entirely of multilingual medical and scientific personnel who are trained on your products and able to provide both basic and scientific information, depending on the nature of the caller.
For companies dealing with increased demand for information from patients and HCPs, Medfiles is ready to help
We can provide Medical Information resources with immediate response to questions with professional customer service. We forward questions without intermediaries to company-designated contacts and provide translations when required. All inquiries are documented and provided with a unique identification number, allowing you to keep track of and assess trends in your products. Data is also readily available for audits and inspections when needed and can be distributed cross-function for reconciliation.
Our working languages include English, Russian, Nordic (Finnish, Swedish) and Baltic (Estonian, Lithuanian, Latvian) languages. We can also deliver other languages with the help of our global network.
Regulatory Compliance and Post-Marketing Support
Our unit works in collaboration with Pharmacovigilance and Regulatory Affairs and are trained to identify Adverse Events (AEs), Other Safety Information (OSIs) and Product Quality Complaints (PQCs), ensuring that all are captured, logged and reported. Medfiles experts can, if needed, perform follow-up on behalf of other departments to allow for a single point of contact with the reporter to be maintained.
Regulatory compliance is maintained through strict adherence to national and European legislation, in addition to your internal processes.
Our frontline Medical Information team can assist in the preparation of Standard Response Letters, FAQs, Dear Health Care Provider (DHCP) letters, and importantly, act as the first line of contact between your company and your patients and healthcare professionals. If needed, our in-house Safety Physicians are on hand for additional consultation.
For more specific services, such as help with solicited data collection through patient registries, or patient support via patient-support-programs (PSPs), contact our team to find out how we could assist you.
The crucial link between the MAH and the consumer/HCP
With over 20 years of experience providing Medical Information services and over 4000 medical queries handled, the Medfiles team has the expertise, pharmaceutical knowledge and soft skills needed to provide an exceptional service.
Ongoing quality control activities are part of our processes. Our service-minded and patient safety-oriented team ensures that all inquiries are answered promptly and that responses are based on accurate and up-to-date product information.
Case Processing and Local/Global Pharmacovigilance activities often go hand in hand with Medical Information – rest easy in outsourcing multiple activities to Medfiles in a high-quality service tailored to your needs.
